Swing Sanctuary – Ticket Booking Terms and Conditions, advice, FAQs and other useful information
Remember Swing Sanctuary and all CLH events are organised and run by volunteers who give their time freely to make fantastic workshops and dances for the swing dance community. They are run on very tight budgets to keep the costs down for all.
Swing Sanctuary event will not tolerate any signs of harassment, psychological, physical or sexual against any participant, organiser or staff member at our venues. Should you experience or witness any unpleasant situation or harassment of any kind, please bring your concerns to the organisers (CLH Committee) and they will be ready to support in any way they can in these situations. Should you be responsible for any such behaviour you maybe told to leave.
Fill in the booking form as specified for the event
Please answer all questions on the form, ensure your email is correct or you may miss your booking information.
Once we have processed your booking we will send you an acceptance email or if you’re on the waiting list (hopefully this won’t happen!).
Booking with a partner
Booking with a partner really helps us balance levels, it’s an unfortunate reality of booking dance events that more leads or follows will book than the other which if put directly into a class would cause imbalances and a poorer experience for students.
So when you register you will have two options for booking: As a couple or individual.
Couple – A lead and follow who are both registering at the same workshop level. You only need to fill in the form once per couple.
Individual – after submitting the booking form we will accept your registration when we can pair you with another dancer of the opposite role at your level, this helps us balance the classes.
If you’re usually a follow who wants to lead, or a lead who wants to follow – that’s fine with us! However please ensure you book the level for the role you will be doing in classes.
Unfortunately we are not offering ‘switch’ passes where you can change role either during or between classes.
You cannot share a pass with another person.
Currently it’s not possible to book for a single day.
Evening dance passes will be made available separately nearer the event, all dance levels are welcome.
Please register honestly, be considerate of the other participants and do not over state your level.
Where there are more bookings than places we may have to operate a waiting list. When places are unpaid or cancelled we may contact those on the waiting list and offer them a place.
Due to the nature of incoming bookings we may not be able to advertise that there is a waiting list in operation when you register. Please wait for acceptance of booking before making payment, booking travel or accommodation.
Further details on competitions will be made in due course.
We would prefer it if you could pay by bank transfer – this helps us reduce costs for you by not adding on transaction fees – details will be provided with the acceptance of your booking that we will email you, please ensure you use the reference we provide with the transfer so we can track your payment. It’s possible to pay from a non-UK account but please ensure the correct amount in GBP is paid. Once paid your booking is confirmed.
You can also pay in person at a branch of Barclays bank.
Do not attempt to pay in cash at one of our regular events, the door person will not be able to take your payment (payments get lost and mislaid unfortunately).
Cheques are not accepted in the post or handed over in person.
You will be required to make payment two weeks after you have received a acceptance of your registration. If payment has not been received your place may be cancelled.
CLH Society members may get a discount to the event, your membership number will be needed when you register. Members and non-members may book together as couples. It is not possible to buy a membership when booking.
Couples bookings will be expected to make one payment for the couple.
Refunds, cancellations and transfers
No refunds are available for this event.
If you have paid but can no longer attend you may transfer your place to another person, this includes partners who’ve booked as couples, providing the following conditions are met:
- The other person is attending in the same role and same level(i.e. lead to a lead, follow to a follow).
- It is not within 48 hours of the start of the event.
- You do not charge the other person more than the price you paid for the ticket.
- If a CLH member transfers to a non-member the difference will need to be paid to confirm the place. No price adjustments will be made if the transfer is the other way round.
- All necessary information of the person transferred to is provided as requested by CLH (e.g. name, contact details, etc.) at least 48 hours before the event start so we may update our records.
- In all cases CLH organisers may refuse to transfer the place at their discretion.
Limitation of Liability
CLH shall not be liable for any additional expenses or inconveniences you may have occurred due to event changes or cancellations. We have no involvement with any third party supplier, hotels, travel, etc.
Workshops and dances will be based around the Cambridge Guildhall (Market Hill, Cambridge, CB2 3QJ) and Parkside Community College (Parkside, Cambridge CB1 1EH). See schedules published before the event for where you need to be.
Places to stay
We aren’t organising hosting for this event although you may ask local dancers if they will host you (the Facebook event page is a good place to do this).
The Swing Sanctuary shirts are sized as follows. No refunds can be given for shirts once ordered.